Before we arrive: If you are aware that your home is cluttered, please ensure that the home is picked up before our arrival. If the home has not been professionally cleaned in the past 30 days or has excessive buildup, please add the flat-rate "Heavy Duty" extra to the booking.

Once we arrive: Any work performed outside the regular scope such as de-cluttering or organizing will be charged at our hourly rate prior to starting the actual service. This applies to any situation, which would prevent us from initiating the cleaning process at arrival. Furthermore, if we arrive and it is apparent that the home has not been cleaned professionally within the last 30 days or has excessive buildup, we will add the "Heavy Duty" extra to the booking.